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Aged care advocates

Our advocates provide specialist telephone advice and support to residents of aged care homes in NSW, or people who are receiving services in their own home.

What is advocacy?

Advocacy means getting support from another person to help you express your views and wishes, and help you stand up for your rights. Someone who helps you in this way is called an advocate.

Seniors Rights Service provides information and support to people using or seeking to access in-home and residential aged care services. Our aged care advocates are located across NSW to provide support for recipients of all Commonwealth funded aged care services.

Our advocates:

  • Listen to your concerns
  • Provide information about rights and responsibilities
  • Help resolve problems or complaints with your aged care service providers
  • Speak with your service provider if required
  • Refer to other agencies where necessary
  • Seniors Rights Service advocacy work raises consumer issues on behalf of vulnerable older people to government, the aged care system and the community.

To contact a Seniors Rights Aged Care Advocate please call 02 9281 3600.

Specialist Financial Advocates

Our team of specialist financial advocates help older people with increasingly complex aged care financing arrangements.

We can help with the assessment process for residential aged care and how providers work out income and assets and offer information and support on a range of different issues around government funded aged care, including:

  • statements
  • basic daily fees and charges
  • hardship applications
  • moving into residential care, and
  • changing between packages.

If an older person decides to switch home care providers, advocates can help them get value for money by helping them understand how aged care fees are calculated.

If you need help with your government funded aged care or home care costs, call 02 9281 3600.

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