Aged care advocates

What is advocacy?

Advocacy means getting support from another person to help you express your views and wishes, and help you stand up for your rights. Someone who helps you in this way is called an advocate.

Seniors Rights Service provides information and support to people using or seeking to access in-home and residential aged care services. Our aged care advocates are located across NSW to provide support for recipients of all Commonwealth funded aged care services.

Our advocates:

• Listen to your concerns
• Provide information about rights and responsibilities
• Help resolve problems or complaints with your aged care service providers
• Speak with your service provider if required
• Refer to other agencies where necessary
• Seniors Rights Service advocacy work raises consumer issues on behalf of vulnerable older people to government, the aged care system and the community.

To contact a Seniors Rights Aged Care Advocate please call 02 9281 3600.

Specialist Financial Advocates

You have a right to be informed about your aged care services in a way that you understand, especially when it comes to your aged care financial information.

Our Financial Advocates work closely with clients receiving aged care services on a free and confidential basis. We help you to understand fees, costs and pricing, resolve concerns relating to costs and support consumer choice.

Our Financial Advocates:

• Help explain the costs and pricing of aged care services.
• Provide information on home care and residential aged care statements and invoices.
• Liaise with aged care providers and other stakeholders to resolve issues with fees and charges.

What we can’t do
Financial Advocates cannot provide financial advice and are unable to assist with investments, credit superannuation or tax. Financial Advocates cannot provide information about non-aged care related financial issues such as household bills or debts.

If you need help with your government funded aged care or home care costs, call 02 9281 3600