George and Anna were struggling at home. The elderly couple, living in a rural town, both received Home Care Packages Level 2. George had been assessed as needing a higher level of care but there was a long waiting list.

After nine months, both became unwell and needed hospitalisation. Anna agreed to enter an aged care home as George refused to go without her. A person befriended the couple and it was clear to the manager of the aged care home that they were trusting that person with their finances. This included accessing their pension and helping them make large purchases they did not need.

A Seniors Rights Service advocate worked with the couple and their care manager to inform them of their rights. They discussed the risk to their savings. The advocate also helped them write a care plan, outlining their wishes so they could settle in the home while regaining and retaining their independence.