Brochures and fact sheets
Explore our library of brochures and fact sheets
Elder abuse - Abuse of older people
Abuse of older people can take various forms, including: financial, physical, psychological, emotional and sexual abuse, or neglect.
General information
Combined Pensioners & Superannuants Association
1800 451 488
Council on the Ageing (NSW)
(02) 9286 3860
Department of Health
1800 020 103
Department of Social Services
1800 048 998
Services Australia (Centrelink)
132 300
Legal information
Law Access NSW
Provides free telephone legal information, advice and referrals to other services, including to your nearest Legal Aid NSW office, community legal centre, private lawyers and other organisations that can help.
1300 888 529
Legal Aid NSW
Provides legal aid and other legal services to disadvantaged people. Assists socially and economically disadvantaged people to understand and protect their rights. There are 21 Legal Aid Offices in NSW.
1300 888 529
State Library of NSW
liac.library@sl.nsw.gov.au
Community Legal Centres NSW
Peak body representing community legal centres across NSW. Easy to find your nearest community legal centre.
Complaints and advocacy
Ageing and Disability Commissioner & Helpline
1800 628 221
Anti-Discrimination Board of NSW
1800 670 812
Energy and Water Ombudsman
Free, fair and independent dispute resolution for electricity and gas customers in NSW as well as some water customers.
1800 246 545
Information and Privacy Commission NSW
If you have a specific enquiry or need assistance with a privacy issue, please call
1800 472 679
ipcinfo@ipc.nsw.gov.au
Good Service Mob
A collaboration of Indigenous and non-Indigenous staff working for
complaint-handling agencies, who help consumers in NSW.
(02) 9268 5541
narelle.hennessy@justice.nsw.gov.au
Human Rights & Equal Opportunity Commission
1300 369 711
NSW Health Care Complaints Commission
1800 043 159
Tenants’ Union of NSW
Assists tenants of private rental housing, social housing and residential parks, as well as boarders and lodgers.
(02) 8117 3750
National Social Security Rights Network
Peak body for community legal centres working in the area of social security law, policy and administration.
0448 007 201
eo@nssrn.org.au
Elder Abuse Helpline
1800 353 374
Aged care information
FACS: Disability and Inclusion
(02) 8270 2000
Home Modifications
Resources to support frail aged people and people with a disability and their carers so they may live more independently.
Partners in Culturally Appropriate Care (PICAC)
(03) 8823 7979
info@culturaldiversity.com.au
10 Questions to Ask
10 Questions is a series of leaflets written by nurses, doctors and experts with experience in aged care.
Diversity in aged care
Regardless of background, life experience, culture, or sexuality, it’s important that aged care is appropriate, accessible, and sensitive to the diverse individual needs of older Australians.
1800 020 103
My Aged Care
Comprehensive, user-friendly, up-to-date information about Australia’s aged care system and services.
1800 200 422
A quality vision for aged care
This booklet outlines the Aged Care Sector Committee’s quality vision for aged care. This vision helps aged care service providers to deliver services that enhance the quality of life and quality of care for senior Australians.
Health and dementia
Continence Helpline
Free, confidential advice and information from continence consultants.
1800 33 00 66
Dementia Australia NSW
National Dementia Helpline
1800 100 500