News from our Advocacy service

This year Seniors Rights Service expands our provision and reach of aged care advocacy. We now have 5 advocate/education officers serving all people receiving aged care services throughout NSW, and their carers and families. With the addition of a new advocate now based in Dubbo, we are planning to add 2 more workers in regional locations in the coming year.
Services for rural and remote communities are generally not as available as they are in metropolitan areas, especially for those who are Aboriginal and/or Torres Strait Islander, Culturally and Linguistically Diverse, LGBTI, socially and financially disadvantaged and veterans. Our advocates are working hard to ensure our services reach everyone who needs them, no matter where they are.


In February 2018 our new advocate Shanel joined the team. Based in Dubbo she will be working across Central West NSW to assist vulnerable older people by listening to their concerns and helping resolve problems or complaints with aged care service providers. Call today to speak to Shanel on 1800 424 079.


Margaret continues to serve older people from Kiama to Eden on the NSW South Coast.

Jill covers the area from Mid-North Coast to North Coast of NSW.

We look forward to being able to assist more older people by providing them with options and choices, as well as and being able to empower them and speak up on their behalf if they feel they cannot.


In February our advocates are participating in the 5th National Elder Abuse Conference in Sydney. Our South Coast advocate Margaret Crothers is presenting a collaborative paper with Kate Parlington from Shoalhaven Elder Abuse Prevention Network Getting behind closed doors. Their presentation explores concerns about the lack of face-to-face support services in regional / remote areas. They will also discuss services which are able to go into home settings (including Residential Aged Care Facilities), to assist people who are vulnerable and identified as at risk of financial abuse.


Pay Joyce, Advocacy Manager, Seniors Rights Service
Pay Joyce, Advocacy Manager, Seniors Rights Service

At the conference our Advocacy Manager Pat Joyce is participating in the Family and Carers Forum which focuses on the concern carers and families often experience in their caring role, especially if the older person has cognitive decline. This forum is chaired by Caroline Baum who is joined by a diverse panel of carers, social workers and advocates including Ara Cresswell, CEO, Carers Australia; Kerry Marshall, CEO, NSW Elder Abuse Helpline; Rueben Sakey, IRT, Aged Care Provider; Malcolm Schyvens, President, Guardianship Division, NSW Civil and Administrative Tribunal; Elsie Yan, Associate Professor, Hong Kong Polytechnic University, Dept of Social Work; and Fay Daniels, Aboriginal Health Practitioner.


We look forward to seeing you at the 5th National Elder Abuse Conference – Together Making Change on
19-20 February. Find out more and register now by going to the conference website here.