Useful links
General information
Click on the names of the organisations to see their websites.
☞Seniors Information Service
Information about concessions, housing, volunteering and getting home care in NSW
13 12 44
☞Senior Planet – ageing with attitude
Senior Planet celebrates ageing by sharing information and resources that support aging with attitude, with a particular focus on technology’s role in helping adults 60 and up connect, stay healthy and enjoy life.
☞Centrelink
Call 132 300 for more information on payments and services for older Australians who are retired, planning for retirement or considering working past age pension age.
☞Information and Privacy Commission NSW
If you have a specific enquiry or need assistance with a privacy issue, please call 1800 472 679 or email [email protected]
Continence Helpline
1800 33 00 66
Free, confidential advice and information from continence consultants.
☞Combined Pensioners & Superannuants Association
1800 451 488
(02) 9281 3588
☞Council on the Ageing (NSW)
(02) 9286 3860
(02) 9286 3860
☞Department of Health
1800 020 103
☞Department of Social Services
1800 048 998
☞My Aged Care Seniors Portal
1800 200 422
Aged Care Complaints Scheme
1800 550 552
Commonwealth Carelink
1800 052 222
Commonwealth Carer Respite Centre
1800 059 059
☞Department of Veterans' Affairs
133 254
☞Fair Trading
(02) 9895 0111
☞Hopeline
Telephone counseling 9am-9pm for carers living with a person with a terminal illness.
1300 364 673
☞NSW Health Department
Healthline 13 23 29
☞NSW Trustee and Guardian
1300 364 103
(02) 9252 0523
e: [email protected]
☞Pets of Older Persons (POOPS)
The POOPS program assists elderly people who are socially isolated
by helping with their pets in times of crisis.
The program aims to keep pets and their elderly owners happy, healthy and together in their own homes for as long as possible.
☞People With Disabilities (PWD)
1800 422 025
1800 422 015
(02) 9319 6622
☞Healthlink
Health information for seniors.
☞Retirement Village Residents Association
1300 787 213
e: [email protected]
☞Mesothelioma Prognosis Network
(855) 775 6781
e: [email protected]
☞Older Persons Advocacy Network (OPAN)
Older Persons Advocacy Network (OPAN) is a network of organisations dedicated to improving the lives of Australia’s older, and most vulnerable, people.
☞GAROP Australia
GAROP Australia is the national alliance of older Australians and Australian organisations representing older people.
☞ Carers NSW
Carers NSW works with all carers regardless of their age, location, life-stage or circumstances. This includes those caring for individuals with support needs relating to ageing, disability, health and mental illness.
Aged care information
Click on the names of the organisations to see their websites.
☞My Aged Care
Comprehensive, user-friendly, up-to-date information about Australia’s aged care system and services.
1800 200 422
☞Australian Aged Care Quality Agency
(02) 9633 2099
1800 288 025
☞Ageing, Disability & Home Care
(02) 8270 2000
☞Home Modifications
Resources to support frail aged people and people with a
disability and their carers so they may live more independently.
☞Partners in Culturally Appropriate Care (PICAC)
(02) 4227 4222
e: [email protected]
☞10 Questions to Ask
10 Questions is a series of leaflets written by nurses, doctors and experts with experience in aged care.
☞Diversity in aged care
Regardless of background, life experience, culture, or sexuality, it’s important that aged care is appropriate, accessible, and sensitive to the diverse individual needs of older Australians.
Complaints and advocacy
Click on the names of the organisations to see their websites.
Elder Abuse Helpline
1800 628 221
☞Aged Care Complaints Scheme
1800 550 552
☞Aged Care Commissioner
1800 500 294
e: [email protected]ioner.net.au
☞Anti-Discrimination Board of NSW
1800 670 812
(02) 9268 5522
☞Energy and Water Ombudsman
Free, fair and independent dispute resolution for electricity and gas customers in NSW as well as some water customers.
1800 246 545
PO Box A2436, Sydney South NSW 1235
☞Information and Privacy Commission NSW
If you have a specific enquiry or need assistance with a privacy issue, please call 1800 472 679 or email [email protected]
☞Good Service Mob
A collaboration of Indigenous and non-Indigenous staff working for
complaint-handling agencies, who help consumers in NSW.
☞Human Rights & Equal Opportunity Commission
1300 369 711
☞NSW Health Care Complaints Commission
1800 043 159
(02) 9217 7444
☞Tenants NSW
Assists tenants of private rental housing, social housing and residential parks, as well as boarders and lodgers.
(02) 8117 3750
Hotline 1800 251 101
☞Welfare Rights Centre
Peak body for community legal centres working in the area of social security law, policy and administration.
☞Seniors Information Service
1800 226 028
(02) 9211 5300
Dementia information
Click on the names of the organisations to see their websites.
☞ Dementia Australia NSW
National Dementia Helpline 1800 100 500
☞Dementia Advisory Service (DAS) NSW
Advisory service for carers of people with dementia.
Dementia Behaviour Management Advisory Services (DBMAS)
Helping manage the care of people with dementia who are living in aged care facilities or in the community.
Telephone assistance line
1800 699 799
☞Assessment and Management of People with Behavioural and Psychological Symptoms of Dementia (BPSD): A Handbook for NSW Health Clinicians
Handbook with current guidelines and relevant literature. Aims to promote a collaborative approach between mental health and aged care staff, consistent with the NSW Service Plan for Specialist Mental Health Services for Older People (SMHSOP) 2005-2015.
Legal information
Click on the names of the organisations to see their websites.
☞Community Legal Centres NSW
Peak body representing community legal centres across NSW. Easy to find your nearest community legal centre.
☞Law Access NSW
Provides free telephone legal information, advice and referrals to other services, including to your nearest Legal Aid NSW office, community legal centre, private lawyers and other organisations that can help.
Ph and TTY: 1300 888 529 (cost of local call)
☞Legal Aid NSW
Provides legal aid and other legal services to disadvantaged people. Assists socially and economically disadvantaged people to understand and protect their rights. There are 21 Legal Aid Offices in NSW.
1300 888 529
(02) 9219 5000
☞Legal Information Access Centre (LIAC)
State Library of NSW
(02) 9273 1414