What are my aged care rights?

Find out about your rights and responsibilities when receiving aged care, including the right to complain if things go wrong. Be sure to get independent legal advice before signing an aged care agreement.

We all have rights, no matter where we live or how much assistance we need.

If you live in an aged care home, or are receiving services in your own home, you have the right to:

  • Be in charge of your life, your money and your possessions
  • Be treated with dignity and respect
  • Good quality care that meets your needs
  • Have contact with family and friends
  • Culturally sensitive and non-discriminatory service
  • Confidentiality
  • Personal privacy
  • Be informed about your rights, care, accommodation and fees
  • Complain if there is a problem and take steps to sort it out
  • View your records
  • Have an advocate to support you
  • Prompt answers to complaints.

What are my aged care responsibilities?

Your responsibilities include:

  • Treating staff and other residents with dignity and respect
  • Keeping a safe working environment for staff, that complies with Workplace Health and Safety requirements
  • Paying the agreed fees and informing the service if you can no longer pay that amount. You can contact Seniors Rights Service about options if this is the case.

Read the Charter of Aged Care Rights: https://agedcare.health.gov.au/quality/single-charter-of-aged-care-rights

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