Overview: What we do

Seniors Rights Service is a community organisation dedicated to protecting and advancing the rights of older people, particularly vulnerable and disadvantaged groups.

We provide free and confidential telephone advice, aged care advocacy and support, legal advice and rights-based education forums to seniors across New South Wales.

Our aged care advocates assist older people who receive Commonwealth-funded aged care services at home or in residential care, as well as their carers or family members.

We listen, clarify your issues, provide information, inform you of your rights, identify possible outcomes, help you advocate for yourself and, if requested, speak up for you. For example, many people feel uncomfortable raising a complaint about a service they depend on for their daily care.

For more information about aged care advocacy click here.

Our legal team provides advice to older people, including retirement village residents, on human rights (discrimination, abuse – physical, psychological, financial, other), planning for the future (wills, power of attorney, guardianship), consumer rights (debt management, unfair contracts), accommodation matters (granny flats, strata) and other issues.

We provide advice to residents of retirement villages (self-care units and serviced apartments) on issues arising from disputes with management or interpretation of contracts.

For more information about our legal services click here.

Seniors Rights Service runs rights-based education sessions across NSW to older people, their families and carers, and those who provide aged care services. We provide information about your rights, planning for the future, rights around prevention of abuse or exploitation, and other issues. We come to you – to your aged care residence, community hall or club. We also tailor the session to your needs and have provided information in many languages or with cultural sensitivities in mind.

For more information about education, or to book a session, click here.

The needs of some groups in our community often go unmet by mainstream services. Therefore Seniors Rights Service prioritises assisting people who are:

For more information about these priority populations click here.