We recognise that First Nations People are some of the most vulnerable and disadvantaged in Australia and, as a rights-based organisation, we are committed to ensuring that Indigenous Australian communities are active participants in our operations and activities and that we deliver culturally safe and responsive services to First Nations Elders aged 50 or over living in NSW.
Rights for Elders
Seniors Rights Service’s Aboriginal and Torres Strait Islander Cultural Protocols and Cultural Safety Plan provide guidance for staff to inform their work and practices. A main objective of these Protocols is to ensure that we are respectful of First Nations cultural beliefs and practices.
As an organisation we support the Uluru Statement From the Heart and recognise and support the sovereignty of Indigenous Australian communities and the need for a First Nations Voice to Parliament protected by the Australian Constitution.
Legal services
Our legal service provides advice on legal issues to older people in NSW. We also offer a comprehensive referral service. Some additional assistance may be available to financially and socially disadvantaged people. We are a fully accredited community legal centre.
Some of the many issues we advise on:
• Abuse of older people
• Financial exploitation
• Consumer issues
• Planning for later life
Our supported accommodation service provides advice to current, prospective and former residents of retirement villages, aged care facilities, land lease communities, government funded aged care service recipients and boarding house residents on issues arising from disputes or interpretation of contracts.
The strata legal service advises strata residents on any aspect of strata living. We give advice on disputes with the strata committee, owners corporation or strata management agent. We advise on strata collective sales or redevelopment proposals.
If you or someone you know may benefit from our services, call our team on 02 9281 3600
Aged Care Advocacy
Seniors Rights Service provides information and support to people using, or seeking to access, in-home and residential aged care services. Our aged care advocates are located across NSW to provide support for recipients of all Commonwealth funded aged care services.
Our advocates:
- Listen to your concerns
- Provide information about rights and responsibilities
- Help resolve problems or complaints with your aged care service providers
- Speak with your service provider if required
- Refer to other agencies where necessary
Seniors Rights Service advocacy work raises consumer issues on behalf of vulnerable older people to government, the aged care system and the community. Our Cultural Safety Plan commits us to ensuring a supportive workplace that respects and values diversity and prevents harassment or discrimination of any kind.
If you or someone you know may benefit from our services, call our team on 02 9281 3600
Information
We provide information on a range of topics including:
- The rights of older people
- How to plan ahead, eg Power of Attorney
- Retirement village issues
- Issues in aged and community care
- How people can access our services
We provide targeted rights-based information to a diverse range of older people regardless of cultural background or sexual orientation. Our aged care advocates, solicitors and education staff travel across NSW to support aged care recipients and the wider community.
We collaborate with organisations and community groups to develop forums and projects on specific issues such as financial abuse of older people.
Request an information session
We listen to the voices of older people from diverse backgrounds so that we can improve our understanding of their specific needs and respond appropriately.
This is information only, not legal advice. If you have a legal problem call our service directly or see your lawyer. Laws may vary from state to state.
